Senior Assistant Vice President leading initiatives in conversational AI technology for enhancing customer experience. Driving cross-functional collaboration and team development in fast-paced environment.
Responsibilities
Lead digital customer experience initiatives and solutions leveraging conversational AI technologies
Collaborate with diverse cross-functional teams to drive AI solutions
Inspire and develop a diverse team of professionals in AI technologies
Requirements
10+ years of experience in digital CX technical lead role
Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies.
Proven experience in delivering Vertex.AI, Google Adk, Agent Engine based solutions.
Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI
Experience with deep learning frameworks like PyTorch or TensorFlow.
Experience with cloud platforms (AWS, Azure, GCP) for deploying AI models.
Strong understanding of neural networks, transformers, and reinforcement learning.
Familiarity with software development best practices, version control (e.g., Git), and agile methodologies.
Experience with CI/CD pipelines and DevOps practices.
Excellent software development skills to drive the development and deployment of cutting-edge AI solutions.
BE/BTech/MCA/Ph.D. from tier I/II institute in CS or related field
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