Hybrid Senior Assistant Vice President

at EXL

• Job title: Senior Assistant Vice President
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Noida, India

About the role

• Senior Assistant Vice President role in overseeing transitions for Banking and Capital Markets clients. Responsible for managing projects, building capabilities, and leading client engagements in BPO.

Responsibilities

• The resource will be responsible in ensuring (through Program Leads that are leading specific client Transitions engagements) that the Transitions are successful.
• The resource will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.
• The resource will also lead new business pursuits (RFPs) to develop customized solutions.
• The resource is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
• Execute transition of processes with end to end accountability.
• Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status.
• Establish organized ‘Ways of working’ through structured Governance Model and Escalation Matrix.
• Partner with the Business Transitions Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations.
• Work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements.
• Perform Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities.
• The resource will be responsible to bring innovation to the Transitions function by developing new and improved frameworks that will enable more effective Transitions.
• Develop and implement training and development programs for Transitions Managers.

Requirements

• Graduation in any stream (essential)
• Post-graduation, business management (preferred)
• PMP, PRINCE2 certification (preferred)
• 12+ years of experience, most of which should be in BPO environment
• 8+ years of the BPO experience should be in Transitions
• 5+ years of core Project Management/ Solutioning experience.
• Should have Program Management experience of a small to medium size engagements
• Must have handled Transitions or Program Management or Operations in the Banking and Capital Markets (BCM) domain, with demonstrated understanding of industry-specific operations, risk, compliance, and client expectations.