Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
About the role
- Genesys Implementation Engineer responsible for delivering Genesys Cloud CX implementations with a focus on omnichannel experiences. Collaborating with cross-functional teams to ensure project success with a strong emphasis on client requirements.
Responsibilities
- Drive end-to-end implementation of Genesys Cloud CX solutions
- Design and configure Quality Management (QM) capabilities
- Implement Workforce Management (WFM) solutions
- Provide post-go-live support, including incident resolution
Requirements
- Bachelor Degree in relevant field with 6- 8 years of relevant experience
- Design and build IVR, ACD, and Architect flows
- Configure agent scripting and guided workflows within Genesys Cloud
- Hands-on experience with bot integrations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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