Customer Service Representative for National Sales handling customer inquiries and order processing. Provide liaison between customers, sales team, and internal departments in a hybrid role.
About the role
- Sales Support Representative responsible for assisting the EMEA sales organization with presales tasks. Supporting requests, quotes, and onboarding in the Telecoms industry.
Responsibilities
- Support the E.ME.A & UK sales team with their requests
- Provide support with Supplier questionaires, tenders & RFQ's
- Liaise with our legal team in Canada to enable onboarding of Customer contracts
- Work with the sales team on Customer portals
- Understand fully the internal system, Cloud 4 Customer, and the quoting system CPQ/C4C
- Be part of the deal review process
- Create any quotes as requested by the Sales team
- Be the point of contact for any pre sales queries Pricing, have knowledge of all the pricelists
Requirements
- knowledge of C4C or CRM system
- expert within the microsoft suite including Teams
- Methodical approach
- Collaborative with all types of employees at all types of levels
- Background knowledge of Telecoms industry
- Nice to have skills
- Knowledge of SAP
- Degree in Electronic engineering or equivalent work experience
- Languages
Benefits
- EXFO is an equal opportunity employer
- Diversity is an asset that has made EXFO strong since its inception.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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