Administrador responsible for managing and documenting cybersecurity solutions in Lima at SEK. Supporting first - level administrators and enhancing managed security platforms.
About the role
- Sales Support Administrator at Exclusive Networks handling logistics and sales operations. Responsible for order completion, vendor communication, and maintaining product databases within the IT channel.
Responsibilities
- Raise sales orders from sales quotes and place purchase orders
- Ensuring that all licenses, support, professional services and training SKUs are receipted in and fulfilled out within required timeframes and all relevant documentation is forwarded to the necessary parties.
- Chase Vendors for ETA for all purchase orders and ensure that all sales orders are updated with shipment tracking numbers and ETAs
- Resolving any order queries/ issues ensuring minimal delay and impact on our clients.
- Investigate and complete credit request authorisations to satisfactory resolution in a timely manner
- Ensure that return transactions are completed correct first time and in a timely manner
- Build strong relationships and ensuring that there is effective communication channels with both internal and external customers.
- Work closely with the sales team to ensure accurate and timely forecasting.
- Arrange delivery and collection slots with logistics partners
- Co-ordinate shipping from quote stage to final delivery to End User at every step of the process and ensuring delays are minimised and deadlines are met, tracking key milestones.
- Responsible for Export license procedures and documentation filing in accordance with ECJU requirements
- Maintaining database of products info – weights and dimensions, ECCN & HTS codes
- Ensure stock management targets are met
- Report on and improve processes to ensure quality and efficiency of services
- Any other reasonable duties which may be required by management from time to time.
Requirements
- Experience working in Export and or Logistics
- A strong background working in high volume Administration/Operations roles, Ideally with in the IT channel.
- Proficient in Microsoft office (Word, Excel & Outlook)
- Excellent analytical and numerical skills with a good eye for detail.
- Ability to communicate effectively with both internal & external clients
- Ability to work well under pressure within a team environment and the ability to be able to prioritise with good time management
- Willingness to take on colleagues’ tasks when the need arises, and to provide cover during periods of absence or peak periods.
- A flexible approach to working hours
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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