Customer Success Account Manager for CDP supporting B2B environmental disclosure and building customer relationships in the Supply Chain program. Engaging clients to maximize use of Portal and data products.
About the role
- Gestionnaire de comptes guidant des projets numériques pour des clients divers. Établir des relations solides et superviser la réussite des projets dans un environnement dynamique.
Responsibilities
- **In your role as an account manager, you will**
- Serve as the primary point of contact for clients (for both large-scale web design and web development projects and for ongoing enhancement and support projects)
- Deepen your understanding of Evolving Web's services and strengths and how we support our clients
- Understand each client's business model
- Build and maintain strong, lasting relationships with clients
- Negotiate contracts with new clients and manage contract renewals
- Develop trusted relationships with stakeholders
- Ensure projects are delivered on time and meet clients' needs and objectives
- Clearly communicate progress to clients and to the leadership team
- Work with the sales team to understand client needs and identify opportunities to expand our service offering
- Forecast and track key account metrics and report on the status of all accounts
- Help respond to difficult client requests and know when to escalate to the leadership team
Requirements
- **What skills are required to succeed in your role within the Evolving Web community?**
- You have 3 to 5 years of agency experience, preferably in digital marketing
- You have proven experience managing web design and development projects
- You have a good understanding of Evolving Web's services and how to position them
- You know how to listen to and understand client needs
- You have strong estimation skills
- You follow and understand best practices, technologies, and digital trends
- You are motivated by managing client relationships and handling multiple projects at once
- You are comfortable with public speaking and presenting to stakeholders
- You have experience using CRM software and project management tools
- You have experience tracking objectives and outcomes
- You contribute to agency culture and participate in activities that build a sense of belonging
- You have excellent communication skills, preferably in French and English
- You have experience supervising others
- You have experience selling to the North American market
- **What kind of person generally fits well with us?**
- Someone who believes the best products come from a collaborative working process
- You are not afraid to voice your opinion, but you are open to others' contributions
- Organized and able to work on multiple projects simultaneously
- Creative and curious; you are not afraid to learn new tools or take on new responsibilities
- A team player who can solve problems and demonstrate leadership
- **Bonus**
- Experience in digital design, development, or marketing
- Experience using Drupal or WordPress
- Experience working with institutional clients
Benefits
- **What we offer**
- Impact - Work on projects for prestigious organizations that affect the lives of tens of thousands of users every day
- Challenge - Opportunity to take ownership of projects with significant creative and technical complexity
- Learning and growth - A collaborative environment that encourages continuous learning and mentorship
- Culture - A company with a team distributed around the world
- Flexible hybrid - For candidates based in Montreal and surrounding areas, this position follows a hybrid schedule with three days in the office and two days remote per week. For candidates living outside Montreal and its surrounding areas, this position is fully remote.
- **Ready to make a difference?** Join us and help shape the future of digital experiences!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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