Hybrid Account Manager – Digital Projects

at Evolving Web

• Job title: Account Manager – Digital Projects
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Drupal, WordPress
• Location requirements: Hybrid, Montreal, Canada

About the role

• Gestionnaire de comptes guidant des projets numériques pour des clients divers. Établir des relations solides et superviser la réussite des projets dans un environnement dynamique.

Responsibilities

• **In your role as an account manager, you will**
• Serve as the primary point of contact for clients (for both large-scale web design and web development projects and for ongoing enhancement and support projects)
• Deepen your understanding of Evolving Web's services and strengths and how we support our clients
• Understand each client's business model
• Build and maintain strong, lasting relationships with clients
• Negotiate contracts with new clients and manage contract renewals
• Develop trusted relationships with stakeholders
• Ensure projects are delivered on time and meet clients' needs and objectives
• Clearly communicate progress to clients and to the leadership team
• Work with the sales team to understand client needs and identify opportunities to expand our service offering
• Forecast and track key account metrics and report on the status of all accounts
• Help respond to difficult client requests and know when to escalate to the leadership team

Requirements

• **What skills are required to succeed in your role within the Evolving Web community?**
• You have 3 to 5 years of agency experience, preferably in digital marketing
• You have proven experience managing web design and development projects
• You have a good understanding of Evolving Web's services and how to position them
• You know how to listen to and understand client needs
• You have strong estimation skills
• You follow and understand best practices, technologies, and digital trends
• You are motivated by managing client relationships and handling multiple projects at once
• You are comfortable with public speaking and presenting to stakeholders
• You have experience using CRM software and project management tools
• You have experience tracking objectives and outcomes
• You contribute to agency culture and participate in activities that build a sense of belonging
• You have excellent communication skills, preferably in French and English
• You have experience supervising others
• You have experience selling to the North American market
• **What kind of person generally fits well with us?**
• Someone who believes the best products come from a collaborative working process
• You are not afraid to voice your opinion, but you are open to others' contributions
• Organized and able to work on multiple projects simultaneously
• Creative and curious; you are not afraid to learn new tools or take on new responsibilities
• A team player who can solve problems and demonstrate leadership
• **Bonus**
• Experience in digital design, development, or marketing
• Experience using Drupal or WordPress
• Experience working with institutional clients

Benefits

• **What we offer**
• Impact - Work on projects for prestigious organizations that affect the lives of tens of thousands of users every day
• Challenge - Opportunity to take ownership of projects with significant creative and technical complexity
• Learning and growth - A collaborative environment that encourages continuous learning and mentorship
• Culture - A company with a team distributed around the world
• Flexible hybrid - For candidates based in Montreal and surrounding areas, this position follows a hybrid schedule with three days in the office and two days remote per week. For candidates living outside Montreal and its surrounding areas, this position is fully remote.
• **Ready to make a difference?** Join us and help shape the future of digital experiences!