Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high - quality client support and product guidance.
About the role
- Gestionnaire de comptes guidant des projets numériques pour des clients divers. Établir des relations solides et superviser la réussite des projets dans un environnement dynamique.
Responsibilities
- **In your role as an account manager, you will**
- Serve as the primary point of contact for clients (for both large-scale web design and web development projects and for ongoing enhancement and support projects)
- Deepen your understanding of Evolving Web's services and strengths and how we support our clients
- Understand each client's business model
- Build and maintain strong, lasting relationships with clients
- Negotiate contracts with new clients and manage contract renewals
- Develop trusted relationships with stakeholders
- Ensure projects are delivered on time and meet clients' needs and objectives
- Clearly communicate progress to clients and to the leadership team
- Work with the sales team to understand client needs and identify opportunities to expand our service offering
- Forecast and track key account metrics and report on the status of all accounts
- Help respond to difficult client requests and know when to escalate to the leadership team
Requirements
- **What skills are required to succeed in your role within the Evolving Web community?**
- You have 3 to 5 years of agency experience, preferably in digital marketing
- You have proven experience managing web design and development projects
- You have a good understanding of Evolving Web's services and how to position them
- You know how to listen to and understand client needs
- You have strong estimation skills
- You follow and understand best practices, technologies, and digital trends
- You are motivated by managing client relationships and handling multiple projects at once
- You are comfortable with public speaking and presenting to stakeholders
- You have experience using CRM software and project management tools
- You have experience tracking objectives and outcomes
- You contribute to agency culture and participate in activities that build a sense of belonging
- You have excellent communication skills, preferably in French and English
- You have experience supervising others
- You have experience selling to the North American market
- **What kind of person generally fits well with us?**
- Someone who believes the best products come from a collaborative working process
- You are not afraid to voice your opinion, but you are open to others' contributions
- Organized and able to work on multiple projects simultaneously
- Creative and curious; you are not afraid to learn new tools or take on new responsibilities
- A team player who can solve problems and demonstrate leadership
- **Bonus**
- Experience in digital design, development, or marketing
- Experience using Drupal or WordPress
- Experience working with institutional clients
Benefits
- **What we offer**
- Impact - Work on projects for prestigious organizations that affect the lives of tens of thousands of users every day
- Challenge - Opportunity to take ownership of projects with significant creative and technical complexity
- Learning and growth - A collaborative environment that encourages continuous learning and mentorship
- Culture - A company with a team distributed around the world
- Flexible hybrid - For candidates based in Montreal and surrounding areas, this position follows a hybrid schedule with three days in the office and two days remote per week. For candidates living outside Montreal and its surrounding areas, this position is fully remote.
- **Ready to make a difference?** Join us and help shape the future of digital experiences!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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