Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
ES
Hybrid Customer Care and Sales Administration Specialist, French, German
Posted last month
About the role
- Customer Care and Sales Administration Specialist role at Evident handling inquiries and order processes. Involves resolving issues and providing support to enhance customer satisfaction.
Responsibilities
- Interact with customers via phone, email, chat, or in-person to provide assistance, answer questions about products, services, order status etc. and resolve issues in a prompt and professional manner leading to positive customer experience and satisfaction.
- Receive and process customer orders accurately and efficiently, ensuring timely delivery, installation and invoicing and proactively resolve any order-related issues or discrepancies.
- Find a solution for non-standard orders in line with the company policies.
- Regularly manage the open order portfolio in order to ensure OTIF delivery and correct and timely invoicing.
- Create customer accounts and maintain the customer data up to date & clean to support all the CC processes.
- Cooperate with the master data specialist to support continuous improvement of master data related processes.
- Develop a deep understanding of the company's products and services to effectively address customer inquiries, resolve potential complaints and promote sales opportunities.
- Build and maintain strong relationships with customers & partners to foster loyalty and repeated business, while also identifying opportunities for upselling or cross-selling.
- Investigate and resolve customer complaints or concerns, resolve potential returns, escalating complex issues to the appropriate internal departments when necessary, and ensuring timely resolution.
- Make sure the root causes of the issues are being addressed and resolved.
- Maintain accurate records of customer interactions, transactions, and sales activities in the CRM system, and generate reports as needed to track performance metrics and trends.
- Make data driven decision in the CC activities.
- Provide training and support to CC colleagues and sales representatives on customer care processes to enhance their effectiveness in serving customers.
- Identify opportunities for process improvement and efficiency gains in customer care operations and collaborate with cross-functional teams to implement solutions.
- Collaborate closely with sales, marketing, supply chain, field technicians and service partners to ensure customer satisfaction and support sales objectives across the EMEA region.
Requirements
- Relevant experience in customer service, sales support, or a related role required.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
- Excellent problem-solving skills and the ability to remain calm and composed under pressure.
- Ability to work in higher level of dynamically changing environment.
- Drive to achieve results & continuously improve.
- Strong accountability and drive.
- Accuracy & detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- SAP and Salesforce experience welcomed.
- Ability to work independently with minimal supervision and as part of a collaborative team.
- Professional working proficiency in English, German and French.
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
- Anniversary awards for years worked (10, 15, 20, 25, 30)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
Technical Customer Service Trainee supporting international clients with technical queries and product compliance evaluations. Collaborating across departments to recommend packaging specifications and enhance client experiences.
Technical Consultant supporting international clients and addressing technical inquiries in packaging systems at SCHÜTZ. Evaluating compliance, offering packaging specifications, and collaborating with various departments.
Business Analyst working on technology projects and initiatives at IGT Solutions. Responsible for identifying business needs and proposing IT solutions while enhancing customer satisfaction.
Customer Service Representative handling orders and client support in Belgium for Univar Solutions. Collaborating with various internal departments to ensure customer satisfaction.
Center Support Specialist at ABS Kids providing client assistance and administrative support for autism services. Role involves scheduling, client communications, and managing office needs.
Center Support Specialist at ABS Kids providing administrative support and client reception in Orem, UT. Handling scheduling, inventory, and client communication with attention to detail.
Center Support Specialist at ABS Kids providing client reception and administrative support responsibilities. Greet clients, manage schedules, and assist with office operations in Columbia, SC.
Customer Service Specialist at Fairlo providing customer care through various channels. Responsible for resolving inquiries and ensuring positive customer experiences.