Hybrid IT Associate Analyst, Business Solutions

at Eversource Energy

• Job title: IT Associate Analyst, Business Solutions
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $91,450 - $101,610 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Berlin, United States

About the role

• IT Associate Analyst collaborating between Engineering and IT to meet business needs and resolve issues. Leading requirements gathering and solution designs for various projects and enhancements.

Responsibilities

• Serves as a liaison between Engineering and IT and has a detailed understanding of that business area’s goals and objectives.
• This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions.
• This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.
• Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes.
• This position consults in IT strategy and planning, workflow and process design, and product solution development.
• The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.
• Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business.
• Leads or oversees workflow analysis in support of requirements identification.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.
• Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies.

Requirements

• Bachelor’s degree or equivalent experience.
• Three to five years demonstrated application of Business Analysis skills.
• Prior experience in the utility industry is a plus.
• Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems.
• Proven ability to quickly learn new applications, processes, and procedures.
• Exposure to multiple technologies and application development methodologies.
• Knowledge of one or more business domains, and a developing understanding of how the domains relate and can be assembled into solutions that meet business and IT needs.
• Understanding and knowledge of IT service management (ITSM) – specifically demand management best practices and controls.
• Understanding and knowledge of IT standards and controls.
• Ability to work on teams and collaborate effectively with business and technical roles.
• Excellent analytical thinking, problem solving and business process optimization skills.
• Excellent written and verbal communication skills.
• Excellent independent planning, organizational and time management skills.
• Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook.
• Knowledge of Agile methodology and associated tools such as Jira, VSTS and/or other Agile applications is highly desired.
• Knowledge of financial and cost models, and budgeting.
• Developing ability to balance the long-term (big picture) and short-term implications of potential solution decisions.
• Ability to manage competing priorities and a track record of following through on commitments.
• Ability to participate in small high performing teams to deliver successful outcomes.

Benefits

• Eversource offers a competitive total rewards program.
• Check out our careers site for an overview of our benefits programs.