Analyst of Training at Cashea, responsible for onboarding and training new Attendant Allies. Promoting financial inclusion and improving user credit access in Venezuela.
About the role
- Senior Problem Analyst at Huntington providing consultative support in managing complex IT problems across business units. Analyzing systems, improving processes, and providing technical support.
Responsibilities
- Analyzes existing systems or procedures and identifies technical or procedural improvements.
- Recommends business practices to optimize use of application systems.
- Develops operational procedures for products, services and systems.
- Designs processes to meet regulatory requirements.
- Develops and generates special or Ad Hoc reports.
- Performs root-cause-analysis and advance techniques to improve processes.
- Provides technical support to business unit, customers, management and other users.
- Serves as liaison between software vendors and business units, or between users and other corporate areas.
- Stays current in technical enhancements, methodologies and trends related to the assigned application(s).
Requirements
- Bachelor's Degree or 4+ additional years of relevant experience
- 4 to 8+ years of related experience in problem management, service management, project management and/or continuous improvement.
- Demonstrate a deep knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.)
- Problem documentation and problem management, with the ability to manage multiple problems in a fast-paced environment and meet deadlines.
- General understanding of IT application and infrastructure components (servers, network, storage, middleware/database, application software, Cloud and AI) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them.
- Independently lead complex technical discussions, challenging assumptions and validating evidence
- ITIL Service Operations knowledge.
- Professional experience to ServiceNow, or related tooling.
- Ability to document problem records, create and manage tasks related to problem records.
- Producing process flows using Visio
- Strong organization, written and oral communication skills, and time management skills.
- Experience facilitating group sessions with ability to ask relevant questions to drill into the details
- Experience tracking and driving deliverables to completion
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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