Deliver tailored post - sales software services to local accounts while maintaining high satisfaction through issue resolution and proactive monitoring
About the role
- Technical Support & Monitoring Analyst providing Level 1 support and managing IT incidents for a leading payment processing company. Collaborating with International Card Organizations to resolve technical issues for systems.
Responsibilities
- Manage incidents and requests related to Processing and IT infrastructure, including daily reporting
- Provide Level 1 support for internal and external customer organizations and partners
- Perform system support and monitoring using various tools to identify and troubleshoot system malfunctions
- Collaborate daily with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
- This position primarily involves technical tasks from a system perspective; it does not include direct communication with cardholders or any form of end-client support activities
Requirements
- General understanding of IT technologies
- Skill to perform several tasks at the same time (multitasking)
- Ability to prioritize tasks when multiple issues are ongoing
- Work in team environment
- Self-motivation with good team spirit, keen to learn new things
- Very good knowledge of English language (verbal and in writing)
Benefits
- Intensive training courses in the first 2 months
- Hybrid working model (night shifts and someday shifts are from home, after the training period)
- 25 vacation days + other leave benefits
- Stimulating compensation package and rewarding program
- Possibility to learn and advance according to skills and performance within the team and to different departments
- Team buildings
- Annual performance-based bonus
- Private health insurance
- Top-of-the-line tools and equipment
- Career development and annual performance review
- Employee referral bonus, volunteering activities
- Opportunity to work in a dynamic, stable, and international environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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