Diagnostics Solutions Consultant responsible for selling diagnostic instruments and maintaining customer relationships. Field - based role with travel in Minnesota or North Dakota to achieve sales quotas.
About the role
- Client Solutions Manager role at ClearBank overseeing high-quality product delivery. Collaborating with stakeholders in the banking sector to manage client solutions.
Responsibilities
- Acting as the main point of contact for a portfolio of Embedded Banking Clients, having a holistic view of the overall relationship across multiple disciplines
- Managing the delivery of new products & solutions to our Embedded Banking Clients, ensuring that it meets clients’ requirements
- Tracking of key strategic priorities and projects for both Clients & ClearBank
- Liaison with internal stakeholders such as Sales, Product, Finance to ensure that client/ClearBank requirements are understood and any development items
- Ensuring the delivery of the services against established quality and performance standards
- Ensure prompt and effective handling of Client inquiries, concerns, and feedback and address escalated concerns and resolve complex problems
- Continuously review and enhance service processes and procedures to optimise efficiency, reduce cost and improve service quality
Requirements
- Knowledge of embedded banking products and industry specific regulations and standards
- Strong interpersonal and communication skills to build and maintain relationships with clients, being able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process
- Excellent client and senior stakeholder relationship management, with a customer focused mindset and proven service management experience or related field
- Great communication skills and be proactive in dealing with risk and escalations related to delivery and contractual aspects
- Strong teamwork skills and attention to detail
- Analytical mindset and problem solving
- Strong leadership skills with the ability to work within a matrix management structure
Benefits
- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus bank holidays.
- Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
- Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Solutions Engineer helping clients understand and utilize Netcraft’s cybersecurity solutions. Engaging with stakeholders to demonstrate product value and drive technical engagement in a hybrid environment.
Finance Solution Architect responsible for creating Finance solutions at Nokia. Collaborating with teams to define and manage architecture and design for customer requirements.
Solutions Engineer at Engine by Starling utilizing technology for innovative bank solutions. Involved in sales, delivery phases, and ongoing client success with travel across Australia and New Zealand.
Solution Architect designing core trading systems for rapidly growing global forex and CFD brokerage. Leading technical oversight and collaboration across cross - functional teams.
Staff Solutions Engineer supporting sales cycles while leveraging expertise in DevOps, AIOps, and FinOps at Kong. Engaging customers through integration of Kong’s platform.
Principal Consultant implementing the Charles River Investment Management Solution for wealth management clients. Analyzing client requirements and ensuring successful project delivery with team collaboration.
Partner Solution Architect serving as the liaison between GM and technology partners. Designing scalable solutions for GM’s software - defined vehicles and digital experience ecosystem.
Product Solutions Consultant serving clients in loyalty management technology, blending technical and consulting expertise in a hybrid role for pre - sales engagements and implementation.
Solutions Engineer role at LiveRamp, focusing on client engagements and technical solutions. Collaborating with commercial leads and internal teams to deliver innovative workflows and insights.