Client Solutions Manager role at ClearBank overseeing high - quality product delivery. Collaborating with stakeholders in the banking sector to manage client solutions.
About the role
- Solutions Engineer at Engine by Starling utilizing technology for innovative bank solutions. Involved in sales, delivery phases, and ongoing client success with travel across Australia and New Zealand.
Responsibilities
- Use your understanding of the Engine technology and architecture to explain the Engine product
- Uncover client requirements and support the design of client solutions
- Be involved in both the sales and delivery phases of a project as well as ongoing client success
- Collaborate with teams across Engine in Technology, Delivery, Product, Client Success and Business Development
- Support activities on client sites requiring travel around Australia and New Zealand, and occasional further travel
- Lead on technical designs during the Engine implementation phase
- Build relationships with a variety of stakeholders within clients and SI partners
- Work closely with clients and SI partners on the technical detail of implementing Engine
- Provide solutions to identified requirements and work with Product and engineering teams to fulfil them
- Shape Engine's product roadmap and support existing clients with additional capabilities
- Help clients maximise Engine’s current and future capabilities to solve their requirements
- Meticulously document scope and roadmap decisions to guide subsequent delivery waves
- Collaborate closely with the Client Success team to troubleshoot technical issues and translate client needs into new technical requirements
- Architect innovative solutions that enhance the Engine platform
Requirements
- Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle
- Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams
- Experience of cloud infrastructure and large-scale cloud applications
- Experience working in a client-facing role and building relationships with stakeholders
- Strong interpersonal communication and collaboration skills. Experience delivering complex messaging to technical and non-technical stakeholders.
- Experience relating to retail or business banking, core banking, card processing or payments.
- Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration
- Commercial acumen with experience of building business cases
- Experience in a SaaS organisation in a Client Solutions or Client Engineering role
- Knowledge of financial regulations around the world
- You have a focus on delivery and getting things done for a client
- You have the ability to work well with people from a variety of levels, roles and technical backgrounds
- You’re able to communicate clearly about technical subjects
- You’re comfortable working in a varied role, collaboratively in a team, with a flat structure
- You’re comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London)
- You’re comfortable travelling internationally
Benefits
- 25 days holiday. You’ll also get your birthday on us
- The option to opt-out of public holidays
- The option to buy/sell up to 5 days of annual leave a year
- 16 hours paid volunteering time a year
- Enhanced Pat & Mat leave
- Perkbox
- Length of service increased annual leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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