About the role

Product Operations Manager at Euna Solutions overseeing the product management function and ensuring operational efficiency. Leading the roadmap planning process and managing a team of technical writers.

Responsibilities

Oversee the roadmap planning process: drive product managers to deliverables for QBRs and executive team readouts.
Serve as Aha! administrator: configure, maintain, and optimize workflows, custom views, dashboards, integrations.
Define and oversee product operational cadence: weekly meetings, decision Track dependencies, risks, and cross-team alignment (e.g. UX, engineering, QA, go-to-market).
Facilitate communication of roadmap updates, release changes, and feature status across the organization.
Lead a team of technical writers / content developers responsible for product documentation, release notes, user manuals, API documentation, etc.
Ensure documentation is early, maintained, accurate, and aligned with development cycles.
Define key metrics for product operations effectiveness (planning accuracy, documentation coverage, stakeholder satisfaction).
Monitor and report on product management operational health, process bottlenecks, and areas for improvement.
Partner with Product Directors, PMs and Product Owners to ensure process alignment and transparency.
Drive clarity in roadmap shifts.
Develop and deliver training, playbooks, and onboarding materials for new product team members on process, tooling, and documentation practices.
Lead change management efforts to roll out new product operations improvements or tooling changes.

5+ years in product operations, product strategy, program management, or related operations roles in software / SaaS environments.
Experience administering and managing product management tools (Aha! strongly preferred; Atlassian Jira, Confluence, etc.).
Demonstrated success in establishing or scaling product development and operational processes (roadmapping, prioritization, release planning) in a fast-paced environment.
Experience managing or working closely with technical writers or documentation teams, setting standards and ensuring high-quality docs.
Strong organizational skills, attention to detail, and ability to handle multiple moving parts and stakeholders.
Excellent written and verbal communication skills; able to translate between technical and non-technical stakeholders.
Data-driven mindset: able to define and monitor KPIs, identify process improvements through metrics and feedback.
Proven ability to influence without authoritarian control—collaborative, facilitative leadership style.
Experience working on public-sector or government-facing software / SaaS (preferred).
Familiarity with API documentation, developer portals, or SDK documentation practices (preferred).
Exposure to localization, accessibility, regulatory or compliance documentation (preferred).
Experience with agile development at scale and integrating product operations with agile frameworks (e.g., SAFe, scrum of scrums) (preferred).