About the role

  • Account Manager at Eticor establishing and evolving customer relationships in B2B SaaS sectors. Collaborating with teams to enhance customer success and drive up-sales opportunities.

Responsibilities

  • Responsibility for the sales-oriented management and development of our existing customers
  • Systematic identification and implementation of up- and cross-selling opportunities
  • Build trusted relationships with decision-makers and stakeholders you manage commercially
  • Deliver product presentations, workshops and webinars and continuously develop our customers
  • Conduct thorough needs analyses with our customers, from which new features and offerings are derived
  • Work together with Customer Success to develop ways to increase customers' usage rates of our software
  • Collaborate with the Sales, Customer Success and Legal teams to provide our customers with the best possible service
  • Monitor the market and competitors and contribute your own ideas for the further development of our offering

Requirements

  • Experience in B2B SaaS account management, ideally with international exposure
  • You excite existing customers through up- and cross-selling of new solutions
  • You develop your own strategies to generate new opportunities
  • You take ownership of topics and enjoy working as part of a team
  • You value tasks over titles and are curious about self-organization
  • You work cross-functionally with various teams and external partners
  • You speak German and English at C1 level

Benefits

  • Flexibility: Work flexitime with a mix of office and home office
  • Development: You receive personal mentoring, individual language training and regular coaching
  • Special leave: An extra day off for voluntary social engagement
  • Edenred card: Monthly credit for flexible use with many partner providers
  • Family services: Support for childcare and family matters through pme Familienservice
  • Health: We support your wellbeing with meditation apps, fitness offerings, company bike (Jobrad), ergonomic offices and more
  • Retirement provision: We contribute up to 20% towards your pension and employee savings plans (vermögenswirksame Leistungen)

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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