Key Account Manager focusing on strategic customer relationship management in a hybrid setup. Working towards sustainable growth and maximizing customer value for MAG45.
About the role
- Account Manager at Eticor establishing and evolving customer relationships in B2B SaaS sectors. Collaborating with teams to enhance customer success and drive up-sales opportunities.
Responsibilities
- Responsibility for the sales-oriented management and development of our existing customers
- Systematic identification and implementation of up- and cross-selling opportunities
- Build trusted relationships with decision-makers and stakeholders you manage commercially
- Deliver product presentations, workshops and webinars and continuously develop our customers
- Conduct thorough needs analyses with our customers, from which new features and offerings are derived
- Work together with Customer Success to develop ways to increase customers' usage rates of our software
- Collaborate with the Sales, Customer Success and Legal teams to provide our customers with the best possible service
- Monitor the market and competitors and contribute your own ideas for the further development of our offering
Requirements
- Experience in B2B SaaS account management, ideally with international exposure
- You excite existing customers through up- and cross-selling of new solutions
- You develop your own strategies to generate new opportunities
- You take ownership of topics and enjoy working as part of a team
- You value tasks over titles and are curious about self-organization
- You work cross-functionally with various teams and external partners
- You speak German and English at C1 level
Benefits
- Flexibility: Work flexitime with a mix of office and home office
- Development: You receive personal mentoring, individual language training and regular coaching
- Special leave: An extra day off for voluntary social engagement
- Edenred card: Monthly credit for flexible use with many partner providers
- Family services: Support for childcare and family matters through pme Familienservice
- Health: We support your wellbeing with meditation apps, fitness offerings, company bike (Jobrad), ergonomic offices and more
- Retirement provision: We contribute up to 20% towards your pension and employee savings plans (vermögenswirksame Leistungen)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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