Technical Manager leading technical support for construction products at Etex. Collaborating with teams on customer experience projects and regulatory developments.
Responsibilities
Lead the development of Viriform technical support for engineers, installers, detailers, and fabricators
Support the launch and promotion of our new purlin offering to the market
Develop and maintain the technical library, ensuring details and specifications are accurate and aligned with market expectations
Collaborate with the Brand Manager on projects requiring technical input, including product literature, website content, and technical applications
Prepare technical content for marketing initiatives such as blogs, CPDs, and other educational materials
Monitor regulatory changes and industry trends, providing technical training to marketing and sales teams as needed
Deliver technical and practical demonstrations to students, architects, and roofing contractors occasionally
Provide day-to-day support within the technical team for customer and internal technical enquiries
Requirements
Experience in a similar technical manager level position within the construction industry
Strong leadership skills and ambition to create a top-class technical team
Ability to identify and introduce new initiatives and efficiencies across the department
Proven ability of improving customer experience within an organisation through technical developments
Interpersonal, communication and organisation skills with excellent attention to detail
Presentation skills
Benefits
Hybrid and flexible working
Opportunities for personal and professional development
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