Sales Operations Specialist driving commercial excellence and margin protection across Southern Europe markets for a women's health company. Focusing on data analysis, cost reduction, and process development.
Responsibilities
Drive a consistent and optimized customer journey process across the regions (onboarding → order → fulfilment → invoicing → collections).
Establish scalable SOPs, trackers, and governance tools to improve operational consistency.
Operational consistency in areas such as profitability, discount policy, cash collections and commercial support of DSO reduction.
Track and interpret data from Customer Care, Finance, and Fulfilment teams to uncover trends, inefficiencies, and risks, allowing GM to better understand their market trends.
Produce monthly regional Sales Operations reports covering revenue blockers, expiry risk, fulfilment issues, and margin leakage.
Lead quarterly initiatives to reduce expired stock, improve PO/invoice visibility between Operations and Commercial teams, and lower OPEX tied to delivery, logistics, or discounting.
Own discount governance processes to ensure adherence to flash and permanent consignment limits, and pricing integrity.
Act as a direct operational partner to the GMx, providing insight and hands-on support to improve country-level performance.
Liaise cross-functionally with Customer Care, Finance, Sales, and Supply Chain to implement regional best practices.
Collaborate with Commercial and Demand Planning to manage stock visibility and reduce waste.
Lead SKU rationalisation to reduce working capital in the region.
Create and maintain a regional Commercial playbook. Harmonise processes across countries while accommodating local regulations and constraints.
Requirements
Fluent in English written and oral communication
5+ years’ experience in Sales Operations, Commercial Operations, or similar roles
Strong analytical and Excel/Google Sheets capabilities; experience with data dashboards (e.g., Power BI, Tableau)
Excellent cross-functional collaboration skills, especially with Customer Care, Finance, and Commercial teams
Understanding of ERP systems and order/invoicing workflows
Experience implementing or scaling standard operating procedures (SOPs)
Proven ability to influence stakeholders without direct authority
Travel availability 15%
Benefits
Interesting & competitive compensation plan
Hybrid work
Meal Vouchers
Pension scheme
Health insurance and Life insurance
Competitive vacation and time off / flexibility policies
Birthday day off
Health & Wellbeing; reimbursement of up to 400 EUR per year for health & wellbeing activities
A lot of autonomy & freedom
Employee assistance program (EAP) this service offers you and your family support with any work or personal issue, including short-term professional counselling and connecting you to local resources to help you manage emotional, practical or physical needs.
Working for a thriving multinational that is financially very healthy & growing fast
Working in an international environment with different cultures
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