Customer Service Representative for energy supplier in Augsburg. Handling customer inquiries via phone, email, and digital media, and maintaining customer data in SAP.
Responsibilities
Kundenanfragen telefonisch, schriftlich und digital (u.a. WhatsApp) entgegennehmen und bearbeiten
Selbstständiges Arbeiten und die Wünsche und Bedürfnisse der Kunden ermitteln und lösen
Pflege und Erfassung von Kundendaten in SAP IS-U
Zusammenarbeit mit anderen Abteilungen und Teams
Requirements
Erfolgreich abgeschlossene kaufmännische Ausbildung
Erste Berufserfahrungen im Kundenservice von Vorteil
SAP IS-U Erfahrung ein Plus
Solide MS-Office Kenntnisse
Hohes Maß an Einsatzbereitschaft und Belastbarkeit
Offenes, freundliches und kommunikatives Auftreten
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