Senior Account Support Specialist managing enterprise accounts at Evermed. Providing high - quality customer support and communication for a SaaS company in medical education.
About the role
- Estágio na área de Sucesso do Cliente na EPLAN. Acompanhando o uso de soluções e garantindo experiências positivas dos clientes.
Responsibilities
- Make telephone contact with customers to monitor their use of our solution and ensure a positive experience.
- Track the status of contract and subscription renewals, assisting in the retention process.
- Record interactions and update information in the CRM system.
- Identify potential customer needs and route them to the appropriate teams.
- Support the Customer Success team in developing strategies for engagement and customer retention.
Requirements
- Bachelor's degree
- Technical education
- English
Benefits
- Life insurance
- Meal allowance (vale alimentação)
- Meal voucher (vale-refeição)
- Transportation voucher (vale transporte)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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