Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.
About the role
- Call Center Agent handling debt negotiation calls in Germany. Assisting clients with empathetic communication while working in a hybrid environment split between office and remote.
Responsibilities
- Conduct empathetic telephone conversations with debtors
- Negotiate viable payment arrangements
- Apply professional guidelines and leverage strong communication skills
- Remain calm in challenging conversations and respond in a de-escalating manner to different situations
- Work in a rotating shift system with regular, scheduled hours
- Use modern IT systems and benefit from comprehensive onboarding
Requirements
- Native-level German language skills
- Willingness to work the specified hours
- Aptitude for de-escalating conversations
- Proficient with IT systems
- Strong results orientation
- Experience in call centers or customer service: helpful for starting, but not required
Benefits
- Predictable scheduling
- Supportive team
- Modern technology
- Comprehensive and structured onboarding
- Hybrid working model with both office and remote work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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