Transformation Manager leading strategic initiatives for operational efficiency at EXL. Collaborating on digital innovation and process redesign for enhanced client value and effectiveness.
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Hybrid Service Delivery Manager – Data Management
Posted last month
About the role
- Service Delivery Manager overseeing project delivery and client relationships for a global IT consulting leader. Responsible for financial oversight and strategic planning in data management projects.
Responsibilities
- Oversee the delivery of projects alignment with organizational goals & client expectations.
- Ensure timely and within-budget completion.
- Resolve delivery-related issues, bottlenecks, and conflicts.
- Allocate and optimize resources (human, financial, and material) to meet project demands
- Build and maintain strong client relationships to long-term partnerships.
- Understand client needs and ensure the delivery team addresses them effectively.
- Address escalations and resolve complex issues promptly to minimize project impact.
- Manage budgets related to delivery activities within the country.
- Ensure financial targets are achieved or exceeded.
- Provide regular financial reporting and forecasts to senior management.
- Contribute to the organizations strategic plans for the country by providing recommendations.
- Support business development initiatives.
- Communicate delivery progress, updates, and challenges to stakeholders.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field (Masters degree or PMP/CDMP certification is an advantage).
- 8+ years of experience managing data management and data integration projects, including data quality, data governance, ETL, and data warehousing initiatives.
- Proven experience leading delivery teams in the banking sector, with additional exposure to public sector and telecom projects.
- Strong background in client delivery management across consulting or IT services environments, supporting enterprise-level data transformation initiatives.
- Solid understanding of data management frameworks such as DAMA-DMBOK and hands-on experience implementing related best practices.
- Deep knowledge of data architecture, governance, and analytics platforms.
- Proficiency with tools such as Informatica, Power BI, SQL, AWS, Azure Data Services, and Snowflake.
- Strong command of project financial management, including budgeting, forecasting, and cost optimization.
- Skilled in Agile and Hybrid delivery methodologies tailored for data and analytics environments.
- Excellent analytical, organizational, and problem-solving abilities, with a focus on delivery excellence.
- Strong communication and presentation skills, capable of bridging technical and business discussions effectively.
- Proven ability to lead, mentor, and inspire diverse technical teams across regions.
- Exceptional stakeholder management and client engagement capabilities.
- Skilled in resolving delivery challenges, managing escalations, and maintaining high client satisfaction.
- Strategic thinker with a results-oriented approach, aligning delivery execution with business objectives.
- Collaborative and adaptable leadership style, fostering accountability and continuous improvement.
- Experience working within banking and financial data ecosystems.
- Willingness to travel across GCC countries to support project delivery in the banking, public sector, and telecom domains.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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