Adjoint Responsable Boutique managing activities and ensuring customer satisfaction at Aroma-Zone in Créteil. Overseeing team performance, operations, and merchandising in a dynamic environment.
Responsibilities
Lead and manage all store activities
Ensure customer satisfaction and achievement of sales targets
Ensure total customer satisfaction
Handle sales transactions and payment processing
Maintain store standards: merchandising, restocking, organization, cleanliness
Lead, organize, and motivate teams
Provide continuous training to staff
Ensure compliance with and monitoring of procedures
Manage store, workshop, checkout, and stock teams in the absence of the Store Manager
Oversee and manage operational organization from store opening to closing
Ensure the point-of-sale system is up to date
Ensure proper cash handling and compliance of bank deposits
Requirements
Commercial/business education
3 to 5 years’ experience in retail (high-traffic store)
Knowledge of cosmetics and/or organic products is an advantage
Excellent written and spoken French
Good spoken English
Proficient with office software (Microsoft Office) and POS systems (ideally Cegid)
Hands-on orientation, strong service and commercial sense
Ability to manage peak traffic periods and stressful situations
Excellent customer relations and coaching skills
Team spirit, autonomy, diplomacy, and ability to prioritize
Versatile, dynamic, operational, and business-oriented
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