Entry level Customer Service Representative providing solutions to client inquiries for Citi. Assisting clients efficiently while ensuring compliance with regulations and company policies.
About the role
- Support Specialist ERP in a software company assisting clients with ERP system updates and documentation. Responsible for client support, maintaining usability, and enhancing system knowledge.
Responsibilities
- Create and maintain manuals, documentation, and knowledge bases — for internal teams and our customers
- Ensure an up-to-date, user-friendly FAQ database
- Plan, execute, and provide post-implementation support for system updates
- Schedule appointments with clients and coordinate update processes
- Log, analyze, and resolve technical issues and incidents
- Collaborate closely with development and quality assurance teams
Requirements
- Technical understanding and IT knowledge (e.g., VPN, servers, networking)
- Some experience with ERP software or willingness to learn quickly
- Enjoy explaining and documenting complex topics clearly
- Structured and analytical working style with a solution-oriented mindset
- Strong communication skills, team spirit, and a pronounced service orientation
- Very good written and spoken German
Benefits
- Permanent employment in a forward-looking company
- Flexible working hours and the option for hybrid work
- Modern offices and the possibility to work at additional locations
- Individual training opportunities and career prospects
- A committed, collegial team
- Attractive compensation and benefits
- Regular team events and company functions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PL
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