Customer Service Representative for National Sales handling customer inquiries and order processing. Provide liaison between customers, sales team, and internal departments in a hybrid role.
About the role
- User Support Specialist supporting Virginia clients with software applications. Involves troubleshooting, debugging, and collaborating with developers in a team environment.
Responsibilities
- Design, develop, troubleshoot, and debug complex software applications.
- Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
- Work in a team environment.
- Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS).
- Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
- Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.
Requirements
- Active TS/SCI with Full Scope Polygraph (preferably from this client).
- Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
- Associates and five or No degree and seven years related work experience.
- Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
- Five years of experience with workflow design and management.
- Five years of experience performing user account administration and user access control.
- Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
- Three years of experience triaging system errors for a database-driven information system.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Manager, Customer Support leading collaborative teams to optimize customer service at Extensiv. Involved in coaching talent and developing scalable support solutions.
Customer Service Representative assisting patients during registration at Ascension Sacred Heart. Supporting patients in a fast - paced environment with compassion and clarity.
Customer Service Representative registering patients in healthcare settings at R1. Answering questions and assisting patients during the registration process with a supportive team.
Customer Service Representative handling inquiries and support for ASC Engineered Solutions via phone, email, and chat. Resolving customer complaints and ensuring satisfaction with a B2B focus.
Customer Support Specialist assisting French - speaking customers with inquiries at Ovoko, an e - commerce company in the used car parts market. Guiding customers through features and ensuring high - quality support during sales and after - sales processes.
Seller Finance Support Specialist managing finance - related seller inquiries for Ovoko, a company transforming Europe's used car parts market. Focus on communication and problem - solving across teams in a hybrid role.
Young Professional in Customer Service & Operations at Vopak connecting Customer Service and Operations with terminal knowledge. Contributing to daily tasks, innovations, and receiving ongoing training.
Young Professional Customer Service playing a key role in Vopak's future with energy transition. Building customer service skills while collaborating with diverse teams across the company.
Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.