Customer Service Representative for National Sales handling customer inquiries and order processing. Provide liaison between customers, sales team, and internal departments in a hybrid role.
About the role
- Customer Service Representative registering patients in healthcare settings at R1. Answering questions and assisting patients during the registration process with a supportive team.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Medical or healthcare experience (preferred but not required)
Benefits
- Competitive benefits package
Job title
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