Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
About the role
- Customer Support Specialist assisting French-speaking customers with inquiries at Ovoko, an e-commerce company in the used car parts market. Guiding customers through features and ensuring high-quality support during sales and after-sales processes.
Responsibilities
- You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
Requirements
- Proficient written and spoken French and English language.
- Previous experience in a Customer Support role is a plus.
- Understanding of cars and their parts would be an advantage.
- Experience using help desk software and remote support tools would be an advantage.
- Excellent communication and problem-solving skills.
- Knowledge of others' languages is also an advantage.
- Multi-tasking abilities.
Benefits
- Private health insurance
- Employee stock option plan (ESOP)
- Learning budget for your personal and professional growth
- Commuting perks (covered parking or public transport to choose from)
- Everyday snacks and drinks
- Onsite gym
- Top-notch hardware and software
- The opportunity to work from anywhere up to 30 days per year
- Employee referral program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.