Director of Digital Customer Success overseeing strategies to improve customer journeys and experiences with fan data. Managing operations and collaboration across teams to drive engagement and loyalty.
About the role
- Senior Customer Success Manager at Enthuse, engaging with charities to maximize their fundraising goals. Navigating complex relationships and guiding onboarding for success in a B2B SaaS environment.
Responsibilities
- Develop a deep understanding of each charity's fundraising strategy
- Create action plans to help achieve desired outcomes
- Provide tailored guidance across your portfolio
- Conduct regular Event and Business Reviews
- Cultivate strong relationships with users and decision-makers
- Lead onboarding for new charities
- Partner with Account Management to monitor customer health
Requirements
- 4+ years experience in Customer Success (B2B SaaS)
- Excellent communicator, both written and verbal
- Ability to handle challenging conversations with confidence
- Energised by learning a feature-rich product
- Experience managing complex, multi-stakeholder customers
Benefits
- The option to work from home up to 3 days a week
- Early Friday finish
- Optional team drinks
- Team incentives
- A variety of company socials
- Generous equity options scheme
- Paid day to fundraise for a charity
- 25 days holiday plus bank holidays
- Additional unpaid holiday
- Cycle to Work scheme
- Season ticket loan
- Private health insurance coverage
- Mentor program for structured support
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