Team Lead for Customer Success managing a small team of Customer Success Managers for RoomRaccoon, a hospitality SaaS company enhancing hotel operations.
About the role
- Marketplace CRM Analyst driving seller engagement by managing automated CRM journeys at Trendyol. Collaborating with business owners to optimize seller communication strategies.
Responsibilities
- Manage and execute seller CRM processes to drive seller engagement and activation through automated CRM journeys,
- Design and optimize segment-specific journeys to drive KPIs, while continuously monitoring performance to implement data-driven enhancements,
- Collaborate with business owners to identify, design, and execute growth opportunities for each segment,
- Conduct projects end-to-end from early stage research through development, in consultation with stakeholders,
- Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,
Requirements
- University degree preferably in Engineering, Business Management, Communications,
- Minimum 3 years of working experienceExperienced in customer/partner experience, CRM journeys, content production processes, x-channel communication and experience design,
- Strong proficiency in SQL and Python for data analysis, segmentation, and automation,
- Familiar with digital analytics tools (ie Google Analytics, Adjust) and visualization tools (Looker, Qlikview etc.)
- Customer-driven and analytical mindset with a desire and ability to identify and resolve seller pain points,
- Having business judgement and good instincts while working closely with technology teams,
- Strong verbal and written communication skills in English,
- Experienced in "agile" working environment and project and familiar with project iteration culture,
- A genuine interest in digital disciplines and stay up to date on trends,
Benefits
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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