Administrative Assistant/Community Navigator at GMHC connecting individuals to legal and social services. Conducting comprehensive screenings and maintaining accurate client records in a supportive environment.
EP
Hybrid Director of Administration, Community Impact and Resident Services
Posted 3 days ago
About the role
- Serve as liaison between RS leadership with the Finance division to develop, monitor, and execute annual budgets for resident services programs and initiatives.
- Create and maintain monthly spending plans that align with organizational goals and funding requirements.
- Track both program funds and property-level funding and spending to appropriately account for revenues and expenses across all funding sources (property level, grants, solar earnings etc.).
- Conduct regular budget analysis and provide recommendations for resource optimization.
- In collaboration with Finance Division, prepare reports for leadership, board members, and external stakeholders.
- Ensure compliance with all financial policies, procedures, and regulatory requirements.
- Manage transition of responsibility for resident transportation services from Property Operations to resident services.
- Supervise drivers and oversee transportation-related budget.
- Contribute to grant application preparation and oversee award administration and compliance reporting.
- Take primary responsibility for financial tracking and reporting for all grant-funded activities.
- Monitor grant expenditures and deliverables to ensure adherence to funder requirements and timelines.
- Facilitate contracting process on behalf of resident services in partnership with ECP shared services, track process, execution of contracts with service providers, vendors, and community partners.
- Identify opportunities to enhance quality and optimize delivery service.
- Coordinate contract renewals, amendments, and performance evaluations.
- Maintain detailed records of all funding sources and contractual obligations.
- Process and track program-related expenses, ensuring accurate documentation and timely reporting.
- Develop and implement systems for expense tracking and reimbursement processes.
- Provide guidance, training, and support to program staff to optimize resource utilization.
- Develop and manage a comprehensive training calendar for staff and community partners.
- Identify capacity building needs and coordinate professional development opportunities.
- Facilitate workshops and training sessions on financial management, compliance, and best practices.
- Build and maintain relationships with training providers and educational institutions.
- Create and update training materials and resources.
- Develops, creates and updates partnership criteria, contracting and partner accountability processes, and measurement.
- Codifies partnership definitions, selection criteria, tiers; ensures strong partnership processes are created and enforced across the division.
- Identifies and implements partnership infrastructure improvements (enforces existing scopes, evaluates partner performance and updates/ right-sized contracts).
- Collaborate with Legal to create/adapt agreed-upon contract templates.
- Supports Director-level peers to develop action plans for underperforming partners, establishes and identifies partnership needs.
- Oversees grant and partnership reporting, as necessary.
- Provide technical assistance and capacity building support to community partner organizations.
- Collaborate with external partners to leverage resources and maximize program impact.
- Facilitate networking and knowledge-sharing opportunities among community partners.
- Collaborate with program staff and Human Resources to draft position descriptions, with eye toward parity and attracting talent.
- Facilitate cross divisional collaboration and communication.
- Provide project management support as needed to facilitate execution of strategic priorities.
- Works across portfolio to implement resident needs assessments, partner needs, partnership tools and feedback.
- Manage various projects and other duties as assigned.
Requirements
- Bachelor’s degree in related field required and 7-10 years’ experience in a similar role with a proven record of achievements in designing and implementing high quality programs.
- Master’s degree preferred or relevant work experience.
- Track record of strategic partnership development.
- Strong analytical skills (financial, planning, operational)
- Strong problem-solving skills in a matrix team environment; ability to use influence across peers, colleagues.
- Demonstrated ability to communicate professionally and effectively via phone and in writing with site staff and cross-functional internal partners, residents, public agencies, and members of the community.
- Ability to complete assigned tasks independently, and ability to meet deadlines using demonstrated time management skills.
- Proficiency in financial management software and database systems.
- Advanced Microsoft Excel skills and experience with budget development tools.
- Strong analytical and problem-solving abilities.
- Knowledge of accounting principles and financial reporting standards.
- Familiarity with federal, state, and local funding requirements for housing and social services.
- Process improvement, business process redesign.
- Ability to foster collaboration and transparency among departments and stakeholder groups.
- Excellent written and verbal communication skills.
- Detail-oriented with exceptional organizational skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Experience in training development and facilitation.
- Cultural competency and commitment to serving diverse communities.
- Data-driven decision-making; Develops, cascades and monitors program and partnership management metrics
Benefits
- dental, health, and vision care plans
- family-building benefits, such as adoption and surrogacy support
- flexible work arrangements to promote a better work-life balance
- health advocacy, EAP, and mental health benefits
- financial education
- wellness programs
- auto-enrollment in the company's 401(k) plan with employer matching contributions
- learning and development opportunities, including tuition reimbursement for job-related courses and certifications
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