Hybrid Director of Administration, Community Impact and Resident Services

at Enterprise Community Partners

• Job title: Director of Administration, Community Impact and Resident Services
• Job type: Full Time
• Experience level: Lead
• Salary: $115,000 - $135,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Baltimore, United States

About the role

• Director of Administration leading resident services programs for Enterprise, enhancing lives through community impact and fiscal management. Collaborating cross-functionally to ensure effective program delivery.

Responsibilities

• Serve as liaison between RS leadership with the Finance division to develop, monitor, and execute annual budgets for resident services programs and initiatives.
• Create and maintain monthly spending plans that align with organizational goals and funding requirements.
• Track both program funds and property-level funding and spending to appropriately account for revenues and expenses across all funding sources (property level, grants, solar earnings etc.).
• Conduct regular budget analysis and provide recommendations for resource optimization.
• In collaboration with Finance Division, prepare reports for leadership, board members, and external stakeholders.
• Ensure compliance with all financial policies, procedures, and regulatory requirements.
• Manage transition of responsibility for resident transportation services from Property Operations to resident services.
• Supervise drivers and oversee transportation-related budget.
• Contribute to grant application preparation and oversee award administration and compliance reporting.
• Take primary responsibility for financial tracking and reporting for all grant-funded activities.
• Monitor grant expenditures and deliverables to ensure adherence to funder requirements and timelines.
• Facilitate contracting process on behalf of resident services in partnership with ECP shared services, track process, execution of contracts with service providers, vendors, and community partners.
• Identify opportunities to enhance quality and optimize delivery service.
• Coordinate contract renewals, amendments, and performance evaluations.
• Maintain detailed records of all funding sources and contractual obligations.
• Process and track program-related expenses, ensuring accurate documentation and timely reporting.
• Develop and implement systems for expense tracking and reimbursement processes.
• Provide guidance, training, and support to program staff to optimize resource utilization.
• Develop and manage a comprehensive training calendar for staff and community partners.
• Identify capacity building needs and coordinate professional development opportunities.
• Facilitate workshops and training sessions on financial management, compliance, and best practices.
• Build and maintain relationships with training providers and educational institutions.
• Create and update training materials and resources.
• Develops, creates and updates partnership criteria, contracting and partner accountability processes, and measurement.
• Codifies partnership definitions, selection criteria, tiers; ensures strong partnership processes are created and enforced across the division.
• Identifies and implements partnership infrastructure improvements (enforces existing scopes, evaluates partner performance and updates/ right-sized contracts).
• Collaborate with Legal to create/adapt agreed-upon contract templates.
• Supports Director-level peers to develop action plans for underperforming partners, establishes and identifies partnership needs.
• Oversees grant and partnership reporting, as necessary.
• Provide technical assistance and capacity building support to community partner organizations.
• Collaborate with external partners to leverage resources and maximize program impact.
• Facilitate networking and knowledge-sharing opportunities among community partners.
• Collaborate with program staff and Human Resources to draft position descriptions, with eye toward parity and attracting talent.
• Facilitate cross divisional collaboration and communication.
• Provide project management support as needed to facilitate execution of strategic priorities.
• Works across portfolio to implement resident needs assessments, partner needs, partnership tools and feedback.
• Manage various projects and other duties as assigned.

Requirements

• Bachelor’s degree in related field required and 7-10 years’ experience in a similar role with a proven record of achievements in designing and implementing high quality programs.
• Master’s degree preferred or relevant work experience.
• Track record of strategic partnership development.
• Strong analytical skills (financial, planning, operational)
• Strong problem-solving skills in a matrix team environment; ability to use influence across peers, colleagues.
• Demonstrated ability to communicate professionally and effectively via phone and in writing with site staff and cross-functional internal partners, residents, public agencies, and members of the community.
• Ability to complete assigned tasks independently, and ability to meet deadlines using demonstrated time management skills.
• Proficiency in financial management software and database systems.
• Advanced Microsoft Excel skills and experience with budget development tools.
• Strong analytical and problem-solving abilities.
• Knowledge of accounting principles and financial reporting standards.
• Familiarity with federal, state, and local funding requirements for housing and social services.
• Process improvement, business process redesign.
• Ability to foster collaboration and transparency among departments and stakeholder groups.
• Excellent written and verbal communication skills.
• Detail-oriented with exceptional organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Experience in training development and facilitation.
• Cultural competency and commitment to serving diverse communities.
• Data-driven decision-making; Develops, cascades and monitors program and partnership management metrics

Benefits

• dental, health, and vision care plans
• family-building benefits, such as adoption and surrogacy support
• flexible work arrangements to promote a better work-life balance
• health advocacy, EAP, and mental health benefits
• financial education
• wellness programs
• auto-enrollment in the company's 401(k) plan with employer matching contributions
• learning and development opportunities, including tuition reimbursement for job-related courses and certifications