Customer Success Engineer ensuring adoption and measurable outcomes from DataRobot's GenAI applications. Collaborating with teams to optimize use cases and drive customer satisfaction.
About the role
- Customer Success Engineer improving healthcare by solving technical issues and guiding customers through onboarding. Working with AI technology to enhance patient testing and diagnosis.
Responsibilities
- Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
- Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
- Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
- Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
- Advising sleep lab staff on best practice workflows for efficiency and accuracy
Requirements
- 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
- 3+ years in a healthcare or healthcare adjacent role
- Experience writing and reading software in one or more programming languages, for example:
- Bachelor's degree including programming coursework
- Graduation from a development bootcamp
- Professional experience in writing software on-the-job
- Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
- Project management interest and experience strongly desired; PMP a bonus
- Ability to travel approximately 10% of the calendar year
Benefits
- Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
- Paid time off options - we want our employees to rest, recharge, and feel better.
- Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
- Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
- 401k to help people invest in the future.
- Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time.
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