Technical Customer Success Specialist supporting customers based in the United States and Switzerland. Provide training, troubleshoot inquiries, and partner with teams for seamless experiences.
About the role
- Customer Success Engineer providing technical troubleshooting and insights for Perplexity AI's enterprise accounts. Collaborating with multiple teams to enhance customer experience and product reliability.
Responsibilities
- Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
- Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
- Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
- Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
- Build strong relationships with customer leaders and operators to ensure the success of their applications.
Requirements
- 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
- Bachelor’s degree in Computer Science or a related field.
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
Benefits
- Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.
- Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
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