Customer Success Engineer ensuring adoption and measurable outcomes from DataRobot's GenAI applications. Collaborating with teams to optimize use cases and drive customer satisfaction.
About the role
- Customer Success Engineer providing technical troubleshooting and insights for Perplexity AI's enterprise accounts. Collaborating with multiple teams to enhance customer experience and product reliability.
Responsibilities
- Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
- Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
- Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
- Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
- Build strong relationships with customer leaders and operators to ensure the success of their applications.
Requirements
- 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
- Bachelor’s degree in Computer Science or a related field.
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
Benefits
- Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.
- Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Forward Deployed AI Engineer ensuring AI agents perform effectively post - deployment for better hiring decisions. Collaborating with customers to monitor and improve outcomes with AI tools.
Technical Customer Success Manager enhancing customer relationships and ensuring success with Baker Hughes Cordant™ Solutions. Utilizes expertise in Engineering and strong client advocacy for business outcomes.
Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
Director of Technical Customer Success at Azenta focusing on driving customer outcomes and managing post - sales engagements. Leading technical initiatives across departments for strategic client relationships.
Customer Success Engineer addressing product queries and collaborating with teams in transforming sustainable energy systems. Engaging closely with customers to enhance their usage and experience of the product.
Technical Implementation Specialist supporting deployment and configuration of Digital Banking applications. Involved in ensuring secure operations using Microsoft web technologies and SQL Server.
Implementation Consultant managing multiple WMS projects for NCR Voyix in retail and food distribution. Delivering software deployment, training, and support for operational efficiency.
Customer Success Engineer supporting clients with technical issues related to Attribution product. Collaborating across teams to enable client success and improve internal tools.
Customer Success Engineer applying technical expertise to real - world operational challenges at CIM, a leading AI company transforming building operations for sustainability.