Technical Customer Success Manager at Armis, guiding customers to realize value from the platform and aligning it with their business goals. Facilitating communication between technical teams and customers.
About the role
- Technical Customer Success Manager establishing client relationships around software solutions in the energy sector. Providing expertise and support while identifying upsell opportunities through a customer-focused approach.
Responsibilities
- Establish and grow customer relationships to drive adoption of software solutions
- Provide expertise throughout the post-sale cycle: training, technical support, and professional services
- Manage the installed base of System 1™ and lead customers through digital transformation
- Collect customer feedback to influence product development
- Identify upsell and cross-sell opportunities
- Monitor customer performance metrics and ensure contract renewals
Requirements
- Bachelor's degree, or secondary diploma with relevant engineering/technology experience
- Expertise in asset management, reliability, and maintenance
- Experience with System 1™ or another APM solution
- Strong ability to build lasting customer relationships
- Proven problem-solving skills and ability to develop solutions
- Excellent verbal and written communication skills in French and English
- Willingness to travel frequently across Europe and internationally (approximately 60%)
Benefits
- Flexible working hours
- Investment in health and well-being
- Training and employee recognition and rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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