Customer Success Manager driving brand success for PAR Technology, empowering restaurants worldwide. Guiding clients through onboarding and maximizing platform value while fostering long - term relationships.
About the role
- Customer Success Manager für Wärmepumpen bei Enpal. Erste Kontaktperson für rechtliche Fragen und Kundenzufriedenheit.
Responsibilities
- Primary point of contact for customers regarding heat pump solutions
- Independently handle all inquiries and customer concerns
- Handle sensitive customer data with confidentiality
- Serve as the interface between different departments to develop solutions
- Support the continuous optimization of processes
Requirements
- Vocational training or further qualification as a legal assistant, court clerk, notary assistant, or a degree in law
- 1–2 years of experience in customer service
- Confident handling of escalation cases
- Enjoy direct customer communication via email, chat, and phone
- Excellent German language skills
Benefits
- Hybrid working model
- Flexible working hours
- Modern office in Berlin-Friedrichshain
- Active team with more than 65 nationalities
- Legendary team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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