Customer Success Manager at HUB24 responsible for driving customer outcomes and implementing best practices with myprosperity portal. Collaboration with clients to achieve business goals for retention and growth.
About the role
- Customer Success Executive working on-site in healthcare settings, delivering AI solutions for improved patient outcomes. Driving adoption and change in clinical environments with a focus on relationship management.
Responsibilities
- Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
- Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
- Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
- Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
- Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
Requirements
- 5+ years of health systems experience, including customer success, account management, or project management.
- Experience leading complex, onsite implementations in clinical or operational healthcare environments.
- Exceptional relationship-building skills across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong project management skills with the ability to manage multiple workstreams onsite.
- Comfortable operating autonomously in a client-embedded role.
- Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
- Advanced knowledge of healthcare workflows and compliance standards.
- Background in healthcare consulting, transformation initiatives, or system-wide implementations.
- Experience presenting outcomes and best practices at conferences or executive forums.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HPE Networking Channel Partner Success Delivery Manager managing service segments and solutions lifecycle. Collaborating with global teams to drive revenue growth and innovative solutions.
Client Engagement Manager responsible for client relationships in the FinTech space. Partnering with clients to achieve their objectives and maximize product value while providing insights.
Lead Delivery & Customer Success at Optiml, focusing on customer value realization and enterprise software implementations. Build effective teams while managing stakeholders and driving growth strategies.
Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
Customer Success Manager driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions and increasing NGINX support. Role requires technical acumen with excellent communication skills.
Customer Success Manager focused on customer engagement and SaaS revenue growth at Moss. Driving upsell opportunities and mitigating churn risks while advising clients on product features.
Senior CRM Analyst using data to drive decision - making at Uswitch. Joining the Marketing Analytics team to improve customer experience through data insights and optimization.
Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.