CRM Automation Specialist developing CRM programmes for lifecycle marketing at Voi Technology. Strengthening customer engagement and retention through data - driven strategies in a hybrid role.
About the role
- Associate Director for Field Medical Execution focusing on data-driven strategies in healthcare sector. Collaborating on medical strategy execution and insights management across teams and countries.
Responsibilities
- Support aligned implementation of International Field Medical strategy across assigned TAs, ensuring country‑level applicability.
- Drive country adoption of core field medical frameworks (iSEA, iSEC, IMEx, MEEP) to enable compliant, prioritized expert engagement.
- Support planning and execution, tracking of medical metrics (e.g., BEST) and launch/in‑line execution activities.
- Strengthen insights management by enabling structured capture, synthesis, and upward flow of country field insights.
- Ensure alignment with brand strategy, scientific narrative, and medical frameworks while partnering with IMA TA and country field teams.
- Act as liaison with platform owners (e.g., CRM) to support system use, troubleshoot issues, and cascade training.
- Promote embedding of IMACE standards through cross‑functional collaboration and sharing of best practices across countries.
- Identify capability gaps and contribute to capability‑building initiatives in partnership with Scientific Learning & Capability teams.
- Translate aggregated cross‑country insights and medical metrics into actionable recommendations, ensuring compliant, high‑quality execution.
Requirements
- Advanced degree in life sciences/healthcare (PhD, PharmD, MD) or equivalent experience in pharmaceutical/healthcare.
- Fluent oral and written English.
- Additional regional or local language are desirable.
- 5+ years of experience in pharmaceutical, healthcare, or life sciences organizations, with a substantial focus on Medical Affairs.
- Demonstrated subject-matter expertise in CRM, including both strong scientific/clinical knowledge and practical experience.
- Demonstrated field medical execution experience (e.g., MSL, MSL Manager, Field Medical Excellence roles).
- Launch and in-line execution experience, contributing to launch readiness, content activation, and coordinated field medical activities across stakeholders.
- Hands‑on experience implementing field medical frameworks (iSEA, iSEC, MEEP) at country/regional level.
- Strong digital and analytics capabilities with CRM/field systems and BI tools.
- Effective communicator and influencer with strong matrix collaboration, strategic thinking, and compliance and governance proficiency with a thorough understanding of internal and external ethical standards, medical compliance, and governance for Field Medical activities.
- Agile, strategic mindset with resilience, critical thinking, and a delivery-focused approach to continuous improvement.
Benefits
- Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Administrator managing WordPress and CRM systems for Arqoub Live. Ensuring smooth content publishing and website performance covering political and cultural affairs in Lebanon.
Director of Customer Success leading strategic health system partnerships at Hippocratic AI. Managing a team of executives to ensure scalable success in healthcare.
Director of Customer Success leading health system partnerships for Hippocratic AI. Fostering client relationships and ensuring successful solution implementations in the healthcare sector.
Director of Customer Success overseeing health system partnerships and managing Customer Success Executives. Transforming patient outcomes through Hippocratic AI’s innovative healthcare solutions.
Director of Customer Success leading health system partnerships and strategic initiatives in AI healthcare. Managing executive client relationships and high - performing teams for effective solution delivery.
Customer Success Executive implementing AI solutions for healthcare systems. Collaborating onsite with clinical and operational leaders in Pennsylvania for optimal results.
Customer Success Executive working on - site in healthcare settings, delivering AI solutions for improved patient outcomes. Driving adoption and change in clinical environments with a focus on relationship management.
Customer Success professional managing client relationships in a technology firm. Focused on customer experience, data analysis, and mentorship program results.
Senior Project Manager leading end - to - end CRM projects at DOMVS iT in a collaborative environment. Requires strong experience in data governance and project management with CRM platforms.