Hybrid Customer Success Manager

at AT&T

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €4,400 - €6,600 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bratislava, Slovakia

About the role

• Team Manager in Customer Success at AT&T overseeing a team in Bratislava. Focused on customer lifetime management and relationship building for enterprise clients.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers / Account Managers to ensure high performance and engagement
• Set clear goals aligned with company strategy and customer success objectives
• Conduct regular 1:1s, performance reviews, and team meetings
• Oversee strategic account management to drive customer satisfaction, retention, and revenue growth
• Support long-term customer relationship building and proactive engagement
• Ensure effective issue resolution and value delivery across the full customer lifecycle
• Monitor and manage team KPIs to maximize productivity
• Standardize best practices, processes, and tools to improve operational efficiency
• Collaborate with internal and customer-facing teams to ensure smooth customer experience
• Prepare and present reports on customer health, team performance, and key success metrics
• Ensure compliance with company policies, SLAs, and governance standards
• Promote a customer-centric culture focused on outcomes and service excellence
• Encourage knowledge sharing, innovation, and continuous process improvement
• Contribute to the ongoing development of the Customer Success operating model

Requirements

• Demonstrated ability to motivate and inspire team members, fostering a positive and productive work environment.
• Proficiency in coaching and mentoring; able to apply a coaching leadership style to support employee growth and performance.
• Strong adaptability and openness to change , with the ability to lead the team through transitions and evolving priorities.
• Excellent communication and interpersonal skills , with the ability to clearly convey goals, feedback, and vision to diverse audiences.
• Strong stakeholder management, with the ability to collaborate effectively across teams and departments.
• Demonstrated experience in an AT&T Account Management function .
• Strong working knowledge of AT&T products/services , customer lifecycle motions, and day-2 support practices.
• Hands-on expertise with AT&T tooling and internal processes used to manage customer issues (case management, service/order workflows, knowledge resources, etc.).