Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
About the role
- Customer Service Rep III responsible for customer service excellence, managing orders and queries at Par Health. Requires 3-5 years of customer service experience and proficiency in order management.
Responsibilities
- Handle all incoming calls, faxes, and emails from Customers and Sales Organization as it pertains to order management.
- Maintains knowledge of company products and customer service processes.
- Daily order entry.
- Daily 222 form clearing and accuracy reviews.
- Prepare and process credit and re-bills.
- Provide resolution to ensure that there will not be additional AR discrepancies with Customer.
- Track shipments as requested by Customer and Distributor using carrier web sites.
- Research discrepancies and provide a resolution to eliminate future occurrences.
- Coordinate shipments with freight forwarders: obtain booking details, prepare shipper’s letter of instruction and export documentation.
- Review all requests for return of product and compare to current Returns Goods Policy.
- Process returns in JDE system and obtain necessary approvals from Sales Organization and Management.
- Communicate valid return authorization to Customer, Distributor and Sales Organization.
- Issue credits for product returned in a timely basis.
- Research and confirm all discrepancies and follow through accordingly.
- Work with Product Management and Master Data Department on product inquiries and release dates of product.
- Place outbound phone calls to Customers and Distributors. These outbound Customer calls would primarily consist of follow through as it pertains to all aspects of order management.
- Work with IT to enhance order related systems.
- Work closely with Credit & Collections, to ensure timely shipment of orders.
- Coordinate with Product Managers the timely release of all manual allocations.
- Ensure optimal service to all of our Customers and Distributors while maintaining corporate profitability and efficiency.
Requirements
- High School Diploma
- 3-5 years of customer service experience
- 1-3 years of international customer service experience preferred
- Experience with controlled substance order process is a plus
- Bilingual in Spanish is preferred
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Consultant at Intrepid Travel. Provide online customer assistance while supporting sales and bookings in a hybrid team setting.
Customer Service Manager leading a high - performing team for Intrepid Travel. Ensuring prompt service and driving operational efficiency in customer support activities.
Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
Customer Care Advisor for Zurich Canada, handling customer queries and complaints in a caring environment. Supports process improvements and maintains Zurich’s core values across interactions.
Kundenservicemitarbeiter bei Zurich zur Entwicklung passgenauer Lösungen für Kunden und Optimierung der Serviceprozesse. Verantwortlich für exzellenten Kundenservice und Einhaltung der Serviceziele in Köln.
Kaufmännische Fachkraft Kundenbetreuung Einspeisung bei Schleswig - Holstein Netz GmbH zur Koordination von Kundenanliegen und Neuanschlüssen in der Energieversorgung.
Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.