Global Program Leader overseeing drug development and commercialization strategies for oncology. Engaging cross - functional teams to achieve ambitious portfolio objectives in patient - focused research.
About the role
- Digital Consumer Experience Director at Kimberly-Clark leading global digital initiatives and overseeing end-user services delivery for iconic brands like Huggies and Kleenex.
Responsibilities
- Define and execute the end‑user services strategy aligned with digital workplace, infrastructure, and security roadmaps.
- Establish global service standards, operating models, KPIs, and SLAs for end‑user infrastructure services.
- Ensure services meet experience, availability, performance, and compliance expectations across regions.
- Own end‑to‑end service delivery for end‑user infrastructure services, including incident, problem, change, and service request management.
- Lead operational reviews, root cause analysis, and corrective actions for high‑impact or recurring service issues.
- Ensure operational readiness for platform upgrades, service transitions, and enterprise‑wide initiatives.
- Oversee services supporting end‑user computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.
- Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.
- Champion consistency, reliability, and usability across all end‑user touchpoints.
- Drive improvements in employee experience through service analytics, automation, self‑service, and proactive support models.
- Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
- Support adoption of AI‑enabled support and operational tooling where appropriate.
- Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering end‑user services.
- Ensure vendor performance, financial accountability, and continuous improvement.
- Coordinate globally distributed providers to deliver a unified, follow‑the‑sun support experience.
- Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
- Act as a senior point of contact for end‑user service performance, risks, and improvement initiatives.
- Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.
Requirements
- 8+ years of experience in Digital Marketing, Technology, or Omnichannel Strategy.
- Proven experience leading global digital initiatives and working with distributed teams across markets.
- Strong expertise in SEO, including emerging trends such as AEO/GEO.
- Strong background in Social Commerce, especially TikTok.
- Advanced English for executive storytelling and stakeholder management.
- Ability to engage in technical & functional discussions (EMS, integrations, digital platforms).
- Strong influencing skills and experience engaging senior business stakeholders.
- Data-driven mindset with the ability to connect digital pillars into an integrated strategy.
- Experience leveraging Generative AI for content and campaigns.
Benefits
- Flexible work model that blends remote work with intentional in-person collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director managing forecasting processes for Neuroscience brands at Bristol Myers Squibb. Leading a cross - functional team to integrate insights and deliver accurate forecasts.
Senior Director of Public Affairs at Gilead developing proactive communication strategies and translating policy topics into narratives. Overseeing communications lifecycle and advising on best practices.
Director of Global Commercial Revenue Technology at BD, focusing on global CPQ and CLM strategies. Leading the transformation of sales capabilities and ensuring compliance with regulatory requirements.
Director of People and Culture at Terrion overseeing HR strategy and development. Leading talent acquisition and ensuring effective execution of people strategies during growth.
Commercial Director driving commercial excellence within Buildings & Places at AtkinsRéalis. Leading teams and shaping business strategies to align with client needs and industry trends.
Senior Director managing commercial strategy and team for value - added business in China. Leading customer development and stakeholder management while driving profitable growth.
Director of Technology & Product overseeing product, engineering, and data functions at Hive Health. Leading initiatives for innovative healthcare solutions powered by AI.
Senior Associate Director managing donor stewardship strategies for Duke University Health. Responsible for planning, execution, and supervision of stewardship activities across fundraising levels.
HCP Director leading non - personal promotion for Pfizer's Prevnar 20 pediatric vaccine. Collaborating across teams to drive vaccination strategies and manage promotional campaigns.