Manager in Training at TopBuild focusing on energy - efficient insulation and building material products. Gaining management knowledge and experience through training in various departments.
About the role
- Order Manager I ensuring accurate order processing and exceptional customer service at Emerson. Role involves entering customer orders, coordinating with teams, and supporting efficient management in a fast-paced environment.
Responsibilities
- Generate Service Request: Oracle/CRM/OSC/FJ
- Saves/Uploads/Archives communication records (OCM/CRM)
- Coordinates expedite orders with service team
- Complete order entry within Service Level
- Validate and upload purchase order according to service level and forward to appropriate team for processing
- Generate purchase requisitions for Service Centers through WIP process Order Clean Up
- Track active tasks on assigned orders
- Collaborate with the Service Team for status or cancellation approval
- Tracks expedited orders to ensure customer request dates are met
- Resolve order disputes within the service level
- Provide tracking for shipments and process sales credit adjustments
- Process change orders and cancellation orders
- Respond to emails and order inquiries
- Proactively communicate delays to Service Centers
- Complete Emerson Learn Content
- Build relationships with Service Center personnel and Field Service representatives
- Communicate regularly with the team and provide coverage when needed
- Review orders for export indications and coordinate with the trade compliance team
- Verify "Checkpoint Intermediary" status and obtain Export TSF
- Perform DDQ Screening and follow export regulations
- Maintain current process knowledge and participate in training
Requirements
- Advanced student or degree in Business Administration or related fields
- 1–2 years of experience in customer service, order management, or a related role
- English proficiency (B2 or higher) – strong communication skills
- Strong organizational and prioritization skills, with attention to detail
- Problem-solving mindset with a proactive, customer-focused approach
- Ability to work collaboratively in a fast-paced environment
- Proficiency in Microsoft Office (Excel, Outlook, Word); Oracle, CRM Cloud experience is a plus
Benefits
- We foster an environment that encourages innovation, collaboration, and diverse perspectives
- Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive
- We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more
- Our culture offers flexible time off plans, vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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