About the role

Regional Operations Manager leading operations across Southwest and Bristol for EMED Group. Focus on performance delivery and clinical quality of frontline patient transport services.

Responsibilities

Deliver excellent customer service while maximising revenue opportunities to protect P&L
Work closely with contract management teams to set deliverable financial targets on a monthly and annual basis
Working with the Regional Director to maximise revenue, cost and margin performance across the region
Working with key stakeholders to ensure timely delivery of additional revenue opportunities
Manage and embed Key Performance Indicators (KPIs) to fully support the delivery of effective services, to include balancing the delivery of contractual KPIs against the realities of the current operational environments
Develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care
Building and developing positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered
Work closely with the Quality and Governance team to assess the quality and governance performance at a regional level
Ensure that any identified areas of risk are effectively managed
Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach
Take full accountability for your employees, their safety and well-being, performance, and development

Extensive experience within a management level role, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery
KPI driven, with a passion for improving and delivering on targets
Previous experience with building successful strategies, both short and long-term
Proactive, with excellent problem-solving capabilities
Ability to build strong, effective relationships with staff, clients and stakeholders at all levels
Excellent communication skills both written & verbal
Experience with managing Employee Relations issues in line with policies and procedures
Meticulously organised with a proven track record of successfully reaching deadlines
Experience with data analysis to improve operational processes
Significant experience of managing and influencing staff, clients and stakeholders at all levels
Previous Patient Transport Service experience would be preferred, but not essential
Expectations are to be visible and maintain a physical presence across the region, attending locations as necessary to execute the tasks associated with the role.
The working week is driven by operational activity and deadlines and while the post holder has the autonomy to manage their own diary, the post holder should expect to have to tailor their hours around the exigencies of the business.

Annual Bonus Scheme
Life Assurance
Company sick pay
33 days annual leave
Corporate pension scheme
EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements
24/7 online/telephone GP Consultation and access to prescriptions
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
Hospital cash plan benefits with sickness protection scheme
Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody
Access to mental health consultations
Access to physiotherapy consultations
Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury
Financial guidance re retirement planning, tax savings and state benefits
Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave
Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event
Refer a Friend recruitment incentive scheme with financial rewards
The EMED foundation, to provide support to colleagues and our local communities
Blue Light Card
Uniform provided
Flu vaccination ( through an internal campaign in Autumn/Winter)