Analyst managing legacy systems and integrations at Embracon. Collaborating on system improvements and supporting system functionality and documentation.
Responsibilities
Manage legacy systems and third-party systems
Maintain the documentation portfolio for systems
Ensure portability requirements defined by the system maintainer
Ensure system availability
Analyze and evaluate new functionalities related to the systems
Implement new functionalities or modules related to the systems
Provide corrections for critical incidents
Participate in Change Management meetings and present relevant notes for changes related to the systems team
Monitor and apply fixes to integrations between legacy systems and third-party systems
Configure legacy systems and third-party systems
Perform system configuration for legacy and third-party systems
Validate configurations in test or staging environments
Apply configurations in Production environments
Ensure systems operate correctly after configuration changes
Update or create documentation related to system configuration
Manage access to legacy systems and third-party systems
Map access by role/function
Grant and revoke access
Review access audit logs
Configure access audit logging
Build access design reports
Prepare presentations for access audits
Perform system upgrades for legacy and third-party systems
Gather requirements related to version upgrades
Obtain consultative or operational support from the maintainer of legacy and third-party systems
Execute version upgrades following the system maintainer's guidelines
Create a communication plan and inform stakeholders using systems undergoing upgrades
Develop queries to analyze incidents and propose improvements
Manage database processes linked to systems and their integrations
Develop queries for management reports
Ensure continuous improvement of systems
Keep staging and development environments updated according to system and business needs
Manage problems
Participate in Kaizen meetings
Investigate root causes of problems
Assist in developing action plans
Execute actions defined in the action plan
Define permanent or temporary solutions to address problems
Produce evidence of problem resolution
Manage changes
Assess the need for changes
Open change records, defining the change type (normal or emergency)
Define the execution plan and coordinate activities with change executors
Participate in the Change Deliberation Committee
Perform tests and fixes in staging environments
Collect evidence from staging and production environments and attach it to the change record
Formalize acceptance by approving the change acceptance criteria
Execute rollback plans for staging and/or production environments
Manage tasks and activities
Participate in projects related to legacy systems and third-party systems
Participate in initiatives from the innovation team related to legacy and third-party systems
Requirements
Bachelor’s degree completed in Computer Science, Systems Analysis and Development, Information Systems, Software Engineering or related fields
Knowledge of and experience with ITIL best practices
Expertise with systems
Proven experience in systems support/maintenance
Knowledge of PL/SQL for building queries
Programming logic
Experience with Topdesk or similar tools
Knowledge of electronic signature platforms
Familiarity with Prompt Engineering
Proven experience with AI agents
Benefits
Health, dental and psychological/mental health coverage
Transportation voucher
Meal or food allowance
Partnerships with gyms and wellness providers
Life insurance
Birthday day off
Quality-of-life programs
“We’re Pregnant!” programs
Recognition programs
Private pension plan
Tuition assistance
Student transportation voucher
Wedding benefit
6-month maternity leave
20-day paternity leave
Payroll-deductible loans
Employee discounted consortium purchases
PPR (Profit-Sharing Program)
UCE (Embracon Corporate University)
Job title
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