Staff VP driving customer success, retention, and revenue strategies for Carelon Behavioral Health. Leading account management practices and enterprise transformation in a complex healthcare environment.
Responsibilities
Own and lead the end-to-end retention and expansion strategy for Carelon’s external growth customers
Drive portfolio performance across upsell, cross-sell, and expansion initiatives
Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio
Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions
Lead and develop high-performing Client Service teams within a complex, matrixed healthcare environment
Requirements
Requires a BA/BS degree
minimum of 10 years of related experience
Minimum 10 years of executive leadership experience
Demonstrated experience driving growth, retention, and enterprise transformation
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