Hybrid Staff VP, Retention and Growth

Posted 3 days ago

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About the role

  • Staff VP driving customer success, retention, and revenue strategies for Carelon Behavioral Health. Leading account management practices and enterprise transformation in a complex healthcare environment.

Responsibilities

  • Own and lead the end-to-end retention and expansion strategy for Carelon’s external growth customers
  • Drive portfolio performance across upsell, cross-sell, and expansion initiatives
  • Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio
  • Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions
  • Lead and develop high-performing Client Service teams within a complex, matrixed healthcare environment

Requirements

  • Requires a BA/BS degree
  • minimum of 10 years of related experience
  • Minimum 10 years of executive leadership experience
  • Demonstrated experience driving growth, retention, and enterprise transformation

Benefits

  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical
  • dental
  • vision
  • short and long term disability benefits
  • 401(k) +match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources

Job title

Staff VP, Retention and Growth

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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