Customer Service Consultant connecting with customers and assisting them in their vehicle purchase journey. Providing support online and over the phone for CarMax's unique customer experience.
About the role
- Customer Care Representative working virtually to handle inquiries about insurance benefits and claims. Maintaining customer relations and coordinating with various functions for timely responses.
Responsibilities
- Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- High volume inbound call center experience preferred.
- Automated Customer Service experience preferred.
- Multi-tasking and data entry experience preferred.
- Language skills in: Spanish, Russian, Bengali, Cantonese and / or Mandarin are preferred.
- Previous Medicare / Medicaid experience preferred.
- Long-term care experience preferred.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Paid Time Off
- Medical, dental, vision, short and long term disability benefits
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