Onsite Customer Service Manager

Posted 2 minutes ago

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About the role

  • Customer Service Manager at Coles Supermarkets overseeing customer service and daily store operations. Leading a team to ensure exceptional shopping experiences for customers in Beeliar.

Responsibilities

  • Full accountability for the day-to-day running of the customer service department
  • Responsibility for checkouts and customer service desk
  • Contribute to an exceptionally presented store that is welcoming and engaging
  • Engage with customers and local community to enhance their shopping experience.

Requirements

  • Previous experience working in a fast-paced customer facing environment
  • Proven leadership experience to lead, coach and develop your team
  • Maintain excellent service standards, keeping the checkout area clean and safe
  • Drive a one team culture focused on health, safety and wellbeing
  • Customer obsessed, seeking to better understand diverse customers for better shopping experiences.

Benefits

  • Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
  • Additional periods of double discount (10%) at various times throughout the year.
  • Hotdeals exclusive to team members that translate into additional savings.
  • Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’.
  • Accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Comprehensive induction, management and people leadership training provided.
  • Access to novated leasing for eligible team members.
  • Become a part-owner of the Coles Group through our annual team member share plan offer.
  • Paid parental leave to support work-life balance.

Job title

Customer Service Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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