Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
About the role
- Bilingual Customer Care Representative addressing insurance inquiries via phone and email. Providing customer service and problem resolution for Elevance Health.
Responsibilities
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer service issues
- Provides external and internal customers with requested information
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
- Uses computerized systems for tracking, information gathering and troubleshooting
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims
- Seeks, understands and responds to the needs and expectations of internal and external customers
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background
- Bilingual (Spanish/English) or multi-language skills
- Must be able to pass a validated language test/assessment
- Full availability to work an 8-hour shift
- Automated Customer Service experience preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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