Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.
About the role
- Manager overseeing customer care operations at Elevance Health. Leading departmental policies and providing benefit program administration and staff oversight.
Responsibilities
- Provide oversight for customer service staff
- Establish departmental policies and procedures
- Direct implementation and administration of benefit programs
- Prepare and communicate information regarding benefit programs
- Audit to monitor efficiency and compliance
- Hire, train, coach, counsel, and evaluate performance of direct reports
Requirements
- Requires BA/BS degree
- Minimum of 1 year of experience in a leadership role
- Minimum of 5 years related customer service experience
- Experience managing a remote staff strongly preferred
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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