Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- After Hours Customer Care Representative managing insurance inquiries remotely. Involves customer communication via phone regarding benefits, eligibility, and claims.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyze problems provide with information and solutions.
- Operates a computer to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Process external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
Requirements
- Requires a HS diploma or equivalent
- previous experience in an automated customer service environment
- strong oral, written and interpersonal communication skills
- problem-solving skills
- facilitation skills
- analytical skills
- ability to show empathy to callers
- previous experience with use of computers as it pertains to typing and learning new systems
- ability to use some Microsoft products
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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