Hybrid Consultant, Operational Excellence

at EEOC

• Job title: Consultant, Operational Excellence
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $135,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Consultant driving operational excellence initiatives at Early Warning Services. Collaborating with teams to enhance business processes and achieve measurable outcomes.

Responsibilities

• Supports the execution of process efficiency and optimization initiatives within assigned business domains, following established priorities and guidance
• Conducts process assessments and documentation across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement
• Contributes to the delivery of process improvement and transformation initiatives by completing assigned workstreams, analyses, and deliverables
• Works with senior leaders, managers, and cross-functional stakeholders to support the translation of strategic priorities into actionable process improvements.
• Supports execution of transformation initiatives in partnership with the Senior Director of Operational Excellence by completing assigned analyses, documentation, and implementation tasks
• Collects, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency improvements, and initiative outcomes
• Assists with the identification and implementation of automation, AI, and digital solutions by gathering requirements, documenting use cases, and supporting testing and rollout activities
• Prepares data-driven analyses, presentations, and reports for leadership and project teams, translating process findings into clear and concise materials
• Supports change management activities for assigned initiatives, including stakeholder communications, training materials, and adoption tracking
• Ensures compliance, risk, and scalability considerations are reflected in process documentation and redesign efforts, in coordination with risk, legal, and control partners

Requirements

• Bachelor’s degree in business administration, operations management, industrial engineering, or a related field / degree
• 3 years of experience in business process improvement, operations excellence, or management consulting.
• Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact
• Knowledge of process improvement frameworks (e.g., DMAIC, Lean, Six Sigma, Kaizen)
• Background in change management and executive stakeholder management
• Exceptional communication, influencing, and negotiation skills
• Background and drug screen

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.