Pre - Visit Specialist I at Augusta Health providing scheduling and pre - visit services for a compassionate healthcare provider. Focused on enhancing patient experience in a hybrid work environment.
About the role
- IT Support Specialist providing first and second-level technical support for users and equipment in San Juan del Río. Ensuring operational continuity while handling hardware and software issues.
Responsibilities
- Resolver incidencias de hardware, software y redes de forma rápida.
- Brindar soporte presencial y remoto a usuarios.
- Escalar problemas complejos a IT global cuando sea necesario.
- Ejecutar mantenimiento preventivo y correctivo en equipos y dispositivos de red.
- Instalar y actualizar sistemas operativos y aplicaciones corporativas (Office 365, Teams, OneDrive).
- Registrar incidencias y soluciones en Fresh Service Desk.
- Mantener actualizado el inventario de activos y licencias.
- Apoyar proyectos de IT como migraciones, actualizaciones y mejoras de infraestructura.
Requirements
- Licenciatura en TI, Sistemas, Redes o afín.
- Mínimo 2 años de experiencia en soporte técnico (entornos industriales o corporativos).
- Inglés intermedio-avanzado para comunicación técnica con IT global.
- Experiencia en Office 365, Active Directory y diagnóstico en Windows.
- Conocimientos básicos de redes (switches, routers, VLANs).
- Habilidad para resolver problemas y comunicar con claridad.
- Organización, proactividad y capacidad para priorizar.
Benefits
- Competitive salary
- Prestaciones
- Oportunidad de participar en proyectos globales de IT
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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