Case Manager in Housing Support Program helping homeless families transition to self - sufficiency. Providing life skills and case management services to support clients' needs.
About the role
- Delivery Manager overseeing project delivery and customer satisfaction in mainframe technology at ECCOX. Collaborating with teams to ensure adherence to SLAs and quality standards.
Responsibilities
- Manage the portfolio of projects and contracts, ensuring delivery deadlines, scope, costs and quality of deliverables;
- Plan and prioritize demands according to the operational capacity of the teams;
- Monitor SLAs, KPIs and delivery performance indicators;
- Work together with Project Managers and Tech Leads to ensure predictability of deliveries;
- Lead and develop technical teams, promoting a culture of accountability and excellence;
- Act as the clients' operational focal point, leading meetings and executive-level follow-ups;
- Anticipate risks, address deviations and propose solutions to ensure client satisfaction;
- Promote standardization, continuous improvement and integration between Delivery, Commercial and Technology.
Requirements
- Experience managing projects, services and software/systems development on the IBM Mainframe platform.
- Experience in contract management, SLAs and performance indicators in technology and software companies.
- Knowledge of management methodologies (Scrum, Kanban, PMI, ITIL).
- Ability to manage multiple projects and multidisciplinary teams.
- Experience with project management and tracking tools.
- Advanced English.
Benefits
- Remote work (Anywhere Office)
- Educational partnerships
- Birthday gift
- Expense allowance
- Health insurance
- Dental insurance
- Childcare assistance
- Christmas gift basket
- Employee discount program
- Flexible working hours
- Life insurance
- Meal allowance / Meal voucher (Flash)
- Totalpass - Gym membership partnership
- Wellhub (Gympass) - Gym membership partnership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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