About the role

  • Case Manager managing a portfolio of workers’ compensation claims for QBE. Collaborating with various stakeholders to ensure timely and effective outcomes for injured workers.

Responsibilities

  • Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers
  • Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes
  • Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management
  • Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements
  • Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
  • Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes

Requirements

  • Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes
  • Strong influencing and relationship building skills, supported by clear, confident written and verbal communication
  • A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders
  • Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios
  • Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment
  • A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting

Benefits

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Job title

Case Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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